Refund policy

Return & Refund Policy

Last Updated: September 20, 2026

At Zaininestic Scents, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete order, please contact us and we will work to resolve the issue.

Eligibility for Returns

Due to the personal nature of fragrance products, we only accept returns under the following circumstances:

• You received the wrong product.
• The product arrived damaged or defective.
• The product is missing from your order.
• The product was damaged during delivery.

For hygiene and safety reasons, opened, used, sprayed, or tested perfumes cannot be returned or exchanged unless the product was defective or incorrect when received.

Products eligible for return must be unused, unopened, and in their original packaging, including the box and any accessories or promotional items supplied with the order.

Return Request Period

You must contact us within 3 days of receiving your order to report a return or replacement request.

Please provide:

• Your order number
• Your name and contact number
• Reason for the return
• Clear photographs/videos of the product and packaging, where applicable

Damaged or Incorrect Orders

If your package arrives damaged or you receive an incorrect product, please contact us before using or opening the product.

After reviewing your request, we may offer:

• A replacement product, or
• A refund, depending on the circumstances and product availability.

Refunds

Once your return is approved and the returned product has been received and inspected, we will process the applicable refund.

Refund processing time may vary depending on the payment method used and the relevant payment provider.

Return Shipping

If the return is due to an error on our part, such as an incorrect or defective product, Zaininestic Scents will cover the applicable return shipping cost.

For other return requests that do not qualify under this policy, return shipping costs may be the customer's responsibility.

Non-Returnable Items

The following are generally not eligible for return:

• Opened or used perfumes
• Perfumes that have been sprayed or tested
• Products without their original packaging
• Products damaged after delivery due to customer handling
• Clearance or promotional products, where specifically stated

Contact Us

For return or refund requests, contact us:

Phone/WhatsApp: 03712340721
Email: zaininesticscents@gmail.com
Website: zaininesticscents.com